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Frequently Asked Questions
- How is the price of a translation calculated?
- How do I get my project translated?
- How do I send you my documents for translation?
- What types of files can I send?
- How long will my translation take?
- What types of payment do you accept?
- Do you offer certified translation?
- Can you guarantee my project will be kept confidential?
- Do you offer live interpretation services?
- Do you offer free translations?
How is the price of a translation calculated?
The price of each translation project depends on many factors, including the type of document translation (website, personal correspondence, legal manual, medical document), the length of the text to be translated, whether or not certification is required, how many translations are required and which languages you need your project translated into or from.
Because each project is unique, the easiest way to determine the cost of your translation project is to fill our Get Quote request form and allow one of our customer service representatives to go over your project, make an estimate and get back to you personally!
How do I get my project translated?
Our work process can be detailed in five simple steps:
1. Fill out our Get Quote request form and upload your documents.
2. Receive a project estimate by email.
3. Send payment.
4. Track your project online.
5. Download the translations and your sales receipt.
It couldn't get any simpler!
How do I send you my documents for translation?
Hard copies of documents may be mailed to us or dropped off in person at our Manhattan offices.
We also accept a number of digital file formats which can be sent electronically via email or through our Get Quote request form.
What types of files can I send?
Our server currently accepts files in .doc, .docx, .pdf, .rar, .txt, .wpd, or .zip formats.
How long will my translation take?
As previously noted, each project is unique, and because of a number of factors there is no way to accurately generalize the length of time that translations will require.
However, the simplest way to determine the amount of time required to complete your translation project is to fill our Get Quote request form and allow one of our customer service representatives to go over your project, make an estimate and get back to you personally!
What types of payment do you accept?
Currently, Translation Services USA accepts payment through business checks, wire transfers, PayPal, Google Checkout and Xoom for most projects.
Do you offer certified translation?
Translation Services USA offers comprehensive service for translation and sertification of various documents such as birth certificates, marriage certificates, divorce decrees and so on.
Not all documents are required to be certified. This list consists of mostly of personal documents such as all sorts of certificates, school and college diplomas and transcipts and all sorts of legal documentaion that belong to individuals, not organization. These certified translations are usually requested by government agencies and universities. Our company complies with the current US rules and is eligible to offer document translation and certification services. There are regular and urgent delivery times available. Each translation is shipped by either USPS or FedEx.
Visit our certified translations page for more information.
Can you guarantee my project will be kept confidential?
Translation Services USA understands the importance of confidentiality in regards to your project, and will uphold the highest professional and ethical standards to make sure the content of your project remians private.
Should you have any questions regarding our policy on confidentiality, please look over the appropriate sections of our terms and conditions.
Do you offer live interpretation services?
Translation Services USA now offers high quality interpreting services in addition to our professional translation services. We only use qualified linguists for our face to face interpreting services, which means that you can be certain they will be of the very highest quality. Translation Services USA can provide interpreters for most major languages. In fact, we offer interpreting services in over 100 languages.
We can provide interpreting services for business conferences, court and legal proceedings, medical, over the phone, sign language, or for any other situation which may arise. Translation Services USA provides two different types of interpreting services you can choose from to best suit your needs: over the phone, consecutive and simultaneous inreptreting.
Visit our interpreting services page for more information.
Do you offer free translations?
Translation Services USA has developed a free tool for webmasters called ConveyThis.
ConveyThis combines the power of all the major online translators and condenses them into a small, elegant button that can fit into any site's layout or design with ease. Once added to the site, visitors need only to hover their mouse over the button. A drop-down menu will appear with a list of supported languages on it (as of this post, 29 languages are supported, with more being added regularly). Visitors select a language from the list, then choose from a number of popular translators (including Babel Fish, Google, WorldLingo, Kwintessential, SDL, Live Translator, Promt, and InterTran). After selecting the translator, the page refreshes, translated into their language of preference with their translator of choice. No clicking away to other sites, no copying and pasting URLs, just two clicks and your site's content is instantly conveyed!
Check out the main ConveyThis site for more information on free website translation.